Refund policy

Be sure to attach a copy of the original Invoice or Packing Slip (if available) with a brief note on your letterhead explaining the reason for the return. Full credit will be applied to merchandise returned up to 60 days from invoice date. Merchandise returned after 60 days, but less than 120 days will receive store credit less 15% restocking fee. Merchandise is not returnable for credit after 120 days from invoice date. Please note that any instruments that are custom made, modified, private labeled, custom etched or otherwise modified in a way that makes them unsuitable for restocking are not returnable for credit. Sterile products, which the packaging has been opened, or sterile products which are out of date, are not returnable. We reserve the right to inspect any returns prior to issuing any credit.